Virtual support for medium and large businesses

I provide on-demand admin and project support for medium and large businesses, giving you the benefits
of an extra employee without the costs or hassle of hiring.

 With a Virtual Assistant on your team, you can:

Free up time
to work on other areas of your business

Save £££s on overheads
No hidden fees, only pay for tasks you need done

Have a sounding board
for new ideas and processes

Delegate tasks
that don’t interest you or always get pushed to the bottom of the pile

My name is Layla and I'm a UK-based, SVA-approved, Virtual Assistant

I provide flexible administrative and project support for medium and large businesses, acting as an extra team member you can call on whenever it’s needed.

Unlike hiring a full-time employee, working with me means no lengthy onboarding, payroll commitments, or holiday cover - just reliable support when you need it most.

Whether clearing an inbox backlog, preparing client communications, managing invoicing, or coordinating projects, I slot seamlessly into your workflows so your team can stay focused on core business priorities.

Approved by the Society of Virtual Assistants and insured through Policy Bee, I offer professional, dependable support that adapts to your organisation’s needs.

About me

  • Email management
    Responding to and liaising with customers, clients and suppliers.
    Inbox organisation and management.

    Calendar management
    Scheduling appointments, meetings and managing calendars.

    Data entry
    Inputting and organising information in spreadsheets or databases.

    File organisation
    Managing digital files and folders.

  • Blog post writing or editing
    Assisting with content writing, proofreading posts before they go out or editing to better readability and clarity.

    Website updates
    Updating and maintaining WordPress, Squarespace or other website platforms.

    Idea Generation & Brainstorming
    Researching content ideas, social media posts, seasonal and holiday content.

  • Email enquiries
    Answering customer queries, support needs and complaints via email, live chat or social media.

    Processing orders and refunds
    Assisting with order management and troubleshooting issues.

    Client follow-ups
    Engaging with clients, customers and suppliers via email, live chat or social media after meetings, events or purchases.

  • Invoicing
    Using Quickbooks or other invoicing software to create and send invoices to clients, customers or suppliers.

    Expense tracking
    Managing and uploading receipts and organising expenses ready for your accountant or accounts team.

  • Email marketing
    Help with managing email campaigns in Squarespace or Kit, sending newsletters, integrating subscriber lists and setting up email automations.

    Lead generation
    Using AI and the internet to research potential clients or customers.

    Creating marketing materials
    Creating flyers, product price lists, course materials, business cards and other promotional content in Canva.

  • Travel arrangements
    Using AI and current market leaders in travel comparison sites to book flights, accommodation, transportation and activities for personal and/or business trips.

    Event planning
    Help with organising in-person and virtual events.

    Shopping
    Ordering gifts or special incentives, price comparisons and purchasing.

  • Market research
    Using a combination of AI and market research to gather information and research on competitors, trends or potential customers.

    Product research
    Using AI and market research to finding suppliers or compare products and services.

    Travel planning
    Using AI and the wider internet to research the best flights, accommodation and activities for all personal and business travel.

  • Content creation
    Designing graphics in Canva, writing posts and curating content for social media platforms like Instagram, Facebook and LinkedIn.

    Scheduling posts
    Using social media scheduling tools like Hootsuite or Later to manage and schedule content.

    Social Media Engagement
    Responding to comments and direct messages using your brand’s tone of voice to help build rapport and organic engagement with followers.

  • “Layla has been a VA for my business, PGPR, for two years and I can safely say that the company would fall over without her. Layla is hard working, efficient and unfailingly polite to our clients. She frequently comes to me with ideas about how we can improve the business and is organised and a delight to work with. I cannot recommend her highly enough.”

    Dr Johanna Spiers, The Post-Graduate Proof-Reader

  • "Layla is a fantastic complement to any team, she's diligent, hard-working, friendly and responsive. We've benefited greatly from all of Layla's hard work on our project and I would recommend her for anyone looking for help with their workload."

    Cole Jefferies, ColePowered Games Ltd

  • Layla was the administrator for our research team throughout our work on the NIHR Impact of NHS staff suicide study. She handled all of the team's admin from processing expenses to scheduling meetings and virtual events. She was a really great help to us and we were lucky to have her on board!

    Dr Ruth Riley BSc (Hons), MSc, PhD, PGCert, FHEA

How does this work?

We arrange an informal chat over Zoom to get to know you and your business, your values, and any areas you feel you need help with.

Once we’ve worked out what kind of support you need, I will send you a booking agreement outlining the work we’ve agreed on. I will also send you a copy of my terms of service and a data protection form (if required) for you to read through, sign and return.

And then?

We can arrange a handover period or training session to go through your tasks. Once I have a good understanding of what you need, I’ll take over your task list and provide regular updates and feedback.

Get in touch

Use the ‘Contact me’ button to discover how tailored virtual support can assist you in achieving your goals.

Your journey to more efficient operations starts here!